At RSeat, we strive for customer satisfaction and want you to be completely happy with your purchase. Due to the specialized nature and value of our racing simulator chairs and setups, we have a specific returns policy in place:
We accept returns for products with latent defects, which are manufacturing faults that were not apparent upon delivery. If you believe your product has a latent defect, please contact us at [email protected] within 7 days of receiving your order. Please include your order number, a detailed description of the defect, and clear photos or videos as evidence.
To be eligible for a return, the product must be in its original, unopened packaging. We cannot accept returns for products where the packaging or box has been opened, unless the product has a latent defect as described above.
If your product is not up to standard due to a latent defect or a fault on our part, we are happy to offer a swap-out or replacement with the same product. We will arrange for the collection of the faulty product and deliver a replacement to you as soon as possible.
For hygiene reasons, certain items are non-returnable, including:
RSeat reserves the right to update this returns policy at any time. Any changes will be posted on our website.
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
